Legal
Cookie Policy
Version 1.0 · MyEntourage Sàrl
LEGAL
Cookie Policy
How we use cookies on www.mysuperme.com
1. Introduction
This Cookie Policy describes how MyEntourage Sàrl, operating the SuperMe platform (www.mysuperme.com), uses cookies and similar technologies when you visit our website or use our application.
It explains what cookies are, why we use them, which cookies we place, how long they remain active, and how you can control or delete them.
This policy should be read together with our Privacy Policy (www.mysuperme.com/privacy) and our Terms of Service (www.mysuperme.com/terms).
2. What is a cookie?
A cookie is a small text file that a website places on your device when you visit it. It allows the site to remember your actions and preferences over a given period.
In addition to cookies, we also use similar technologies: tracking pixels, web beacons, local storage and session identifiers. In this policy, "cookies" refers to all such technologies.
Session cookies: temporary, deleted when you close your browser.
Persistent cookies: retained on your device for a defined period.
First-party cookies: placed directly by SuperMe.
Third-party cookies: placed by external partners or service providers.
3. Categories of cookies used
We group the cookies we use into four categories, according to their purpose:
The list below details the main cookies placed in each category. Except for strictly necessary cookies, no cookie is placed without your prior consent. The durations shown are maximum retention periods.
4. Detailed list of cookies
4.1 Strictly necessary cookies
| Cookie | Provider | Purpose | Duration |
| session_id | SuperMe | Maintains your session and secure authentication | Session |
| csrf_token | SuperMe | Protects against cross-site request forgery (CSRF) | Session |
| cookie_consent | SuperMe | Stores your cookie preferences | 12 months |
| lb_session | SuperMe | Load balancing and service stability | Session |
| sentry_session | Sentry | Error detection and platform stability monitoring | Session |
4.2 Functional cookies
| Cookie | Provider | Purpose | Duration |
| language | SuperMe | Remembers your preferred language | 12 months |
| region | SuperMe | Remembers your display country / region | 12 months |
| ui_preferences | SuperMe | Retains your display preferences (theme, layout) | 6 months |
| intercom-session | Intercom | Enables the customer support messenger | 1 week |
4.3 Analytical cookies
| Cookie | Provider | Purpose | Duration |
| _ga | Google Analytics | Distinguishes users to measure audience | 24 months |
| _ga_<id> | Google Analytics | Persists session state for statistics | 24 months |
| _gid | Google Analytics | Distinguishes users | 24 hours |
4.4 Marketing cookies
| Cookie | Provider | Purpose | Duration |
| _fbp | Meta (Facebook) | Measures ad effectiveness and retargeting | 3 months |
| fr | Meta (Facebook) | Delivers relevant advertising on Facebook | 3 months |
| mc_id | Mailchimp | Tracks email campaigns and measures engagement | 12 months |
5. Legal basis for placing cookies
Legitimate interest and contractual necessity (Art. 6(1)(b) GDPR): for cookies strictly necessary for the operation of the platform.
Consent (Art. 6(1)(a) GDPR; ePrivacy Directive 2002/58/EC): for all functional, analytical and marketing cookies. This consent is collected via our consent banner on your first visit and may be withdrawn at any time.
No non-necessary cookies are placed before you have given your agreement. Refusing a cookie must be as straightforward as accepting it.
6. Managing your cookie preferences
6.1 Via our consent manager
On your first visit, a consent banner is displayed. You can change your choices at any time via the "Manage cookie preferences" link in the site footer.
6.2 Via your browser settings
Google Chrome: chrome://settings/cookies
Mozilla Firefox: about:preferences#privacy
Apple Safari: Preferences > Privacy
Microsoft Edge: edge://settings/privacy
Disabling certain cookies may affect the functioning of the platform.
6.3 Third-party opt-out tools
Google Analytics: tools.google.com/dlpage/gaoptout
Meta (Facebook): facebook.com/privacy/policy
Mailchimp: mailchimp.com/legal/privacy
Intercom: intercom.com/legal/privacy
7. International data transfers
Some third-party partners (Google, Meta, Mailchimp, Intercom, Sentry) are based in the United States. Data collected through their cookies may be transferred outside the EEA, governed by the European Commission's Standard Contractual Clauses (Decision 2021/914/EU).
For Users residing in Switzerland, transfers are also subject to the requirements of the revised revFADP. For UK Users, transfers are governed by the UK GDPR and ICO-approved IDTAs.
8. Retention of your consent choice
Your choice is stored for 12 months. Upon expiry, your consent will be requested again. You may change it at any time without affecting prior processing.
9. Contact and updates
Contact: support@mysuperme.com
Supervisory authority (Switzerland): FDPIC — www.edoeb.admin.ch
Supervisory authority (EU/France): CNIL — www.cnil.fr
Supervisory authority (UK): ICO — www.ico.org.uk
MyEntourage Sàrl reserves the right to amend this Policy at any time. In the event of a material change, you will be informed via the consent banner.
Last updated: March 2026
Version: 1.0